The users of the system

Clients

These users are the consumers and end-users of the system. The clients use the core feature of the system which is ordering merchandise from businesses. For details regarding the functionalities the clients can operate, view the client side section.

Business managers

These users are, as the name implies, the managers of the business side of the B2C business model of the system. The businesses will have their own merchandise within the system that the clients can peruse and purchase from and, once they do, businesses will have to operate and prepare the merchandise for the client for delivery. For details regarding the functionalities the business managers can operate, view the business manager side section. The managers will operate the business from within the system.

Couriers

These users are operators of the Pika system that will deliver the merchandise that the clients ordered (if they requested delivery). For details regarding the functionalities the couriers can operate, view the courier side section.

Admins

These users are the managers of the system. The admins will insert content into the system for businesses, handle edge cases when orders aren't handled properly and others. For details regarding the functionalities the admins can operate, view the admin side section.

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note

Each user type will, by default, only have access to their own specific subset of functionalities unless mentioned otherwise. These specific functionalities can be inferred from the separation of functionality in the next usertype-specific sections. For example, only client users can activate functionalities within the 'Client side' section.